Career Opportunities with 

UNM Sandoval Regional Medical Center

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Careers At UNM Sandoval Regional Medical Center
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If you are committed to the Values that we hold in high regard - To Serve, Excellence, Quality/Safety, Teamwork and Integrity - and are eager to infuse fresh life into your healthcare career, we want to talk to you!

Current job opportunities are posted here as they become available.


Patient Assistant Rep-Clinics-PRN

Department: Primary Care Clinics
Location: Rio Rancho, NM

Job Summary and Scope

Greet, check in and register patients that come into ambulatory clinics.  Obtain, verify and update all demographic, insurance, and personal information for each patient.  Schedule appointments as needed.  Assist patients and family members with needs during the time they are arriving and waiting for clinic visits.  Assure all patient requests are delegated and streamlined to the appropriate parties.

Essential Functions: 

  • POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs
  • PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
  • Greet and communicate with all patients and family members who enter ambulatory clinics.
  • Register and check in patients for clinic visits.
  • Operate and maintain computers, copy/facsimile machinery.
  • Receive and document patient referrals into the electronic health record.
  • Communicate effectively with all staff, patients, family members, and visitors.
  • Communicate relevant visit information to patients upon check in.
  • Answer phones and assist callers with needs.
  • Assist patients, providers, medical assistants, and nurses with scheduling future visits.
  • Collect patient copays and document in appropriate system.
  • Maintain a cash drawer with a high level of accuracy and professionalism; records transactions and keeps a running balance on assigned daily funds.
  • Balance daily charge tickets against schedule to assure accurate billing.
  • Responsible for daily monitoring of electronic reminder call reports for assigned area and making calls to patients for any failed reminders.
  • Demonstrate high level of professionalism and privacy for all patients in clinic.
  • Provide back up to other team members when needed.
  • Perform miscellaneous job-related duties as assigned.

SRMC Core Values

Integrity:  Our words and actions match our values

To Serve:  We put the needs of others before our own

Excellence:  We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative

Safety/Quality:  We provide evidence based care, programs, services, and an environment that achieves the best outcomes

Teamwork:  We enjoy the ability and power to work collaboratively to deliver exceptional service

Accountability

  • Position does not have the scope of decision making, budget, assets and planning responsibilities.

Communication Skills

  • Contacts are normally made within UNM-Sandoval Regional Medical Center.
  • Contacts are usually with own department staff and own supervisor.
  • Contacts contain some discussion about confidential/sensitive matters.
  • Contacts are in 98% in person with patients.

Required Qualifications

  • Ability to utilize basic office equipment: i.e. computer, phone, copier, facsimile
  • Strong interpersonal communication skills
  • Ability to work well under pressure with minimal supervision

Education/Experience

Education: High School Diploma or GED Equivalent

Work Experience: Two (2) years in a Medical Office or Administrative Role

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